Privacy Policy
Effective Date: February 1, 2025
This Privacy Policy (hereinafter, the "Policy") explains how ValueBetFactory (hereinafter, “we”, “us”, or “our”) collects, uses, shares, and protects the personal data of users (hereinafter, the “User” or “you”) when accessing or using our website and services (the “Solution”), accessible at: www.valuebetfactory.com.
By accessing or using our Solution, you acknowledge that you have read and understood this Policy and agree to the practices described herein.
1. Data Controller
The data controller responsible for the collection and processing of personal data is:
ValueBetFactory
Registered with the Paris Trade and Companies Register
Contact: contact@valuebetfactory.com
We comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable French data protection laws.
2. Data We Collect
We may collect and process the following categories of personal data:
- Identification Data: first name, last name, email address, and password.
- Subscription Data: subscription plan, payment status, billing history.
- Usage Data: activity logs, login history, IP address, device/browser information.
- Support Data: messages or queries submitted via email or contact forms.
- Behavioral Data: aggregated data regarding your use of the Solution (clicks, access frequency, preferences).
We do not collect or process sensitive personal data (such as health or biometric data).
3. Purposes of Processing
We process personal data for the following legitimate purposes:
- To create and manage your Account
- To provide you with access to our Services
- To manage subscriptions and payments
- To ensure platform security and monitor usage
- To improve our services and user experience
- To provide customer support and answer your queries
- To comply with legal and regulatory obligations
- For marketing purposes (only with your consent, where applicable)
4. Legal Bases for Processing
We rely on the following legal bases under the GDPR:
- Performance of a contract (e.g., providing access to the Services)
- Legal obligation (e.g., accounting and regulatory compliance)
- Legitimate interests (e.g., fraud prevention, platform security)
- Consent (e.g., email marketing, where applicable)
5. Data Retention
We retain personal data for the time strictly necessary to fulfill the purposes listed above, unless a longer retention period is required by law:
- Account data: for the duration of your subscription and up to 5 years after termination (for legal/statutory purposes)
- Billing and payment data: 10 years (accounting obligation)
- Marketing data: until you withdraw your consent
6. Data Security
We implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of your data, including:
- Encrypted password storage
- SSL-secured communications
- Secure hosting environments
- Access control and monitoring systems
Despite our efforts, no system is immune to security threats. In the event of a breach, we will notify affected Users and the appropriate data protection authority where required.
7. Data Sharing and Transfers
We do not sell or rent your personal data.
However, we may share data with:
- Authorized service providers (e.g., Stripe for payment processing)
- Professional hosting providers
- Regulatory authorities, where legally required
- Third-party tools used strictly for analytics, support, or CRM (subject to GDPR-compliant contracts)
Your data may be transferred outside the European Economic Area (EEA) only if appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) or binding corporate rules.
8. User Rights
Under the GDPR, you have the following rights:
- Right of access – obtain a copy of your personal data
- Right to rectification – correct inaccurate or incomplete data
- Right to erasure – request deletion of your data under certain conditions
- Right to restriction – request limited processing in specific cases
- Right to data portability – receive your data in a structured format
- Right to object – oppose processing based on legitimate interests or direct marketing
- Right to withdraw consent – where consent is the basis for processing
To exercise your rights, please contact us at: contact@valuebetfactory.com
We may ask for identity verification before responding to your request.
9. Cookies and Tracking
We use cookies and similar tracking technologies to improve user experience, analyze traffic, and personalize content.
For more information, please consult our Cookie Policy.
10. Minors
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
11. Third-Party Links
Our Solution may contain links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their respective privacy policies.
12. Changes to this Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. Users will be notified of substantial modifications via email or platform notification.
The date of the most recent update is always listed at the top of the document.
13. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your data:
📧 Email: contact@valuebetfactory.com
You also have the right to lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) at www.cnil.fr.